Find answers to our most frequently asked questions
Am I eligible for a thimbl. loan?
Will I be accepted for an unsecured loan?
What is a soft search?
What is a hard search?
What is Representative APR?
How much money can I borrow?
I’m worried about my finances, what can I do?
I am on benefits, can I get a loan?
I am a student, can I get a loan?
I am unemployed, can I get a loan?
Can I get a loan to consolidate my existing debt?
What will happen if I am unsuccessful in my application?
How soon will I get my money after being accepted for a loan?
Please can you explain what a Continuous Payment Authority (CPA) is?
What should I do if I have a complaint?
We aim to provide a very high standard of service to every customer. If you are unhappy, for any reason, with the service we provide to you we would welcome your feedback and the opportunity to put things right. Our service is of paramount importance to us, and if you’re unhappy with something, please reach out so we can try to resolve the issue. If your complaint relates to the application stage of the process, For more information on how to make a complaint and what to expect next, please contact thimbl. here
If you have a compliant regarding your Loan, you can call Vanquis’s friendly team on 0330 099 3129 (view Vanquis’s telephone numbers, opening hours and call charge information). For more information on how to make a complaint and what to expect next, please visit Vanquis’website.
I want to settle my loan early – is this possible?
Yes, it is. Should you wish to settle your loan early, Vanquis will reduce the total amount you have to pay them. Vanquis will provide you with a quote to show how much you would need to pay in 28 days’ time. The quote will include interest for the next 28 days however, interest is only charged up until the day you pay your loan off. If you settle your loan straight away, you will only be charged interest up until this point. Please contact Vanquis for more information.