Lost or stolen card?
What to do if Your thimbl Card is Lost or Stolen
If you have lost your card or believe it may have been stolen, follow this step-by-step guide on what to do next.
How to Report a Lost or Stolen Credit Card
How you should report your card as lost or stolen depends on when you first received your thimbl card. Please choose one of the two available options below.
If you were approved for your thimbl credit card before January 2025
Your thimbl credit card is powered by Vanquis.
How to report your thimbl credit card as lost or stolenReport a lost or stolen thimbl credit card in the Vanquis app. Alternatively, you can contact Vanquis 24 hours a day, 7 days a week on:
- 0800 783 9003 in the UK; and
- (+44) 0161 444 4495 from overseas.*
*Call charges may apply.
If you were approved for your thimbl credit card after January 2025
Your thimbl credit card is powered by Zable, a trading style of Lendable Limited.
How to report your thimbl credit card lost
If you lose your thimbl credit card, you should freeze it as soon as possible; this will protect your account from any unauthorised activity if someone were to find it. If you find your card, you can easily unfreeze it and continue to use it as normal.
How to freeze your thimbl credit card
- Open the Zable app.
- Locate ‘Card settings’ and freeze your card.
If your thimbl credit card doesn’t turn up, you can request a replacement here. Don’t forget to double-check your address details are up to date before you order your replacement card.
How to report your thimbl credit card as stolen
- If your thimbl credit card is stolen, please log into the Zable app and follow the steps above to freeze your account immediately.
- Once your credit card has been frozen, you should contact Zable on 020 3322 9128. Zable’s phone lines are available Monday to Friday, 9am to 6pm. If your credit card is stolen outside of these hours, please call on the next working day.
- Zable will cancel your credit card and issue you a replacement.
What to do if your credit card and the device the card is stored on are lost or stolen:
My thimbl credit card and device have been stolen; what now?
- Android users
If your Android is lost or stolen, you can activate the Find My Device feature and remotely lock your device and erase your data.
- iOS users
The iCloud Find setting enables iOS users to activate ‘lost mode’, which will block any attempts to use Apple Pay.
To disable your credit card in Apple Pay or Google Pay, please call Zable on 020 3322 9128.
Looking for money or debt advice?
If you need support on anything relating to money and debt, the following organisations provide free, confidential advice: StepChange, MoneyHelper, Citizens Advice, and National Debtline.
Page last reviewed: 15th December 2025
Page reviewed by: Harry Lawrance
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Worried about money?
If you're worried about the cost of living, need support with budgeting, or think you might need debt advice, StepChange could help. They offer free and impartial support and help hundreds of thousands of people every year to deal with their debts and take control of their finances.
To find out how StepChange could help you, take the free Money Health Check. It's quick and easy to complete, and will give you a personalised recommendation on what to do next.
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Frequently asked
questions
If you've got a question, you may just find the answer you're looking for here. If not, please visit our contact us page and get in touch.
What will my credit limit be?
You will always be made aware of any credit limit changes to any credit cards you have beforehand, and you do not have to accept a credit limit increase if you don't feel it's right for you.
What happens if I fail to make my repayments?
Missed payments will be reported to the credit bureaus, and your account will appear as in arrears. You will be charged a late fee, which is usually around £12. Your credit rating is also likely to decline as a result.
You should try to make your missed payments as soon as possible.
If you're struggling to keep on top of your repayments, you can find free, impartial advice from MoneyHelper, StepChange, Citizens Advice and National Debtline
If you want to know more about how credit cards work, you can read our blog.
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